Webinar Replay

How Autonomous Store Technology enables business ROI and new retail opportunities.

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How Autonomous Store Technology enables business ROI and new retail opportunities.

The ongoing COVID-19 pandemic has fundamentally changed customer behavior at an unprecedented scale. It’s an adapt-or-perish situation: retailers embracing the new normal are well-positioned for a resilient future. Powered by AI/ML, and cutting-edge sensor technologies, frictionless solutions help retailers regain a strong return on investment while forging agile frameworks to battle contingencies amid the global recession.

Join us for this 45-minute panel discussion on how enterprises are planning their business models around “low-friction, low-touch” retail technologies that enrich customer experience in new ways. Understand how the autonomous store is powering emerging retail concepts, and how underlying technologies enable sustained ROI from new retail applications that were not possible in traditional brick and mortar outlets. Panelists will discuss their experiences of rolling out autonomous store technology to enable ROI-oriented digital retail capabilities from the ground up.

This discussion is not just for retailers, but also operators in hospitals, educational centers, airports, logistics, and commercial real estate industries to consider how autonomous store technology can expand retail opportunities that are now becoming increasingly viable as new shopping use cases emerge.


  • Dr. Nikolaus Blümlein, Executive Professional, Innovation & Improvement at Schwarz Group
  • David Dobson, Director of Retail (UK), Intel Corporation
  • John Taylor, Head of Retail Practice (UK), UST-Global
  • Stephen Raj, General Manager APAC region, UST-Global
  • Eu Kwang Chin, IT Director, BU IT, Group Analytics and Supply Chain Product Line, Dairy Farm Group

What you will learn:

  • What autonomous store features help reduce friction and increase productivity?
  • Reacting to customers’ needs and encouraging return visits – what automating payment can do to create new retail opportunities for creating efficiencies.
  • What are the critical things in building an autonomous store that you should never lose sight of?
  • eCommerce to Brick and Mortar: What are the challenges in migrating to digital retail with autonomous stores?
  • How autonomous stores work and facilitate seamless billing and inventory management while delivering hyper-personalized customer experiences?
  • What is the hardest thing to manage about an innovation partnership?
  • When planning and deploying an autonomous store, what tasks are the hardest?
  • What kinds of spaces are appropriate for launching a store? What kinds of concepts are coming out of these stores that enhance customer experience?

Register today

Original Webinar Date: November 17th, 2020


David Dobson

David Dobson

Industry Director of Retail, Hospitality & Consumer Good at Intel

David is the Retail, Hospitality & Consumer Goods (RHCG) Industry Director at Intel Corporation leading our strategy and sales execution. In this role, he is responsible for the development & delivery of Intel's positioning and sales strategy within the RHCG industries worldwide. Key responsibilities include

  • The Intel Global RHCG Industry Point of View
  • The development of executive level relationships within key RHCG businesses
  • Working directly with our key customers on innovative digital transformation projects
  • Leadership of the global RHCG industry sales group.
  • Representing Intel within key industry bodies driving industry strategic initiatives

Dr. Nikolaus Bl├╝mlein

Dr. Nikolaus Blümlein

Executive Professional, Innovation & Improvement at Schwarz Group

A technology evangelist, he is interested in applied science, transferring and adapting scientific knowledge into actionable models and real-life implementations that can benefit the society at large. In his current role, he’s been actively performing technology advisory functions and shaping early PoCs with his expertise. Dr. Blümlein is also noted for his work in AI and Computer Science.

John Taylor

John Taylor

Head of Retail Practice (UK), UST-Global

John Taylor has extensive experience in multi-channel retail, distribution, customer service, and of leading business acquisition activities, migration projects and store expansion programs. He is a skilled project manager with expertise in people development and organisational change. Working both cross-functionally and at board level, John has been pivotal in driving and influencing business strategy to deliver exceptional operational and financial outcomes.

Kwang Chin

Eu Kwang "KC" Chin

IT Director, BU IT, Group Analytics and Supply Chain Product Line, Dairy Farm Group

Eu Kwang “KC” Chin, has more than 20 years of experience in the IT industry covering both public and private sectors. His experience spans from strategic planning, consulting, delivering and managing enterprise IT infrastructure to operations. As Dairy Farm Group’s IT Director, he oversees the Business Unit IT across all markets, leads IT initiatives around Innovation and executes digital transformation.

Stephen Raj

Stephen Raj

General Manager for APAC, UST-Global

Stephen Raj has more than 25 years of global and Asia Pacific experience in the technology industry with specific experience in retail among other segments. At UST-Global he is responsible for their Go-To-Market strategies and is actively involved in helping large enterprise clients transform their business through Digital initiatives. Stephen currently serves as the Chairman of the Board of Directors of CHARIS, a member organisation of Caritas Internationalis.